Usuario desactivado de Wallapop: ¿Cómo solucionarlo?


Es muy frustrante querer entrar en Wallapop y encontrarte con que tienes el usuario desactivado. Así es imposible comprar y vender cualquier cosa de segunda mano. En ese punto tienes que elegir si desinstalarte la app y probar suerte en otra (como Vibbo o Letgo), registrarte con otro usuario o luchar por tu cuenta y solucionar ese fallo. Nosotros te animamos a que no te des por vencido, de manera que te vamos a explicar cómo reparar ese problema y a qué puede deberse.

168 comentarios en «Usuario desactivado de Wallapop: ¿Cómo solucionarlo?»

  1. Hola, wallapop me han eliminado o desactivaron mi cuenta en dicha pagina, no se porque ni me dieron el motivo, estuve en medias compra venta con una persona y de repente dia 28/09/2017, vi que ya no tengo cuenta, me puse en contacto con [email protected], tb por facebook y no hay manera, tampoco no me dejan establecer mi contraseña .. solucion porfavor, es urgente

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  2. Hola he formateado el móvil y no me acordaba del gmail así que puse otro y ahora al instalar la app no encuentro mi cuenta pero esta activada porque veo los productos a la venta…como la recupeto?gracias

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  3. Hola,hoy justo antes de hacer una compra me a vuelto a dejar tirado.Resulta que hace tiempo un dia fui a mirar mis cosas y desaparecieron,volvi a hacer otra cuenta y hasta ahora todo bien.Pero hoy me ocurre lo mismo y me aparece mi atigua cuenta donde empiezan a llegarme mensajes de productos ya vendidos como actuales.Que locura,trato de reiniciar y ponerme en contacto con servicio tecnico y de momento a de na.Asi que perdi mi perfil,mis productos y reputacion,
    Asi que ajo y agua de nuevo y justo cuando iba a hacer una compra importante,Que frustrante.

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  4. Hola buenos días, ayer desconecté Wallapop porqué no estoy siempre conectada como es lógico, tengo un montón de artículos reservados y pendientes para su entrega y hoy de repente no puedo acceder a mi cuenta…. llevo desde las 8 intentando frustradamente iniciar sesión en mi perfil, me sale un mensaje de que no tengo conexión a Internet cuando recibo whatsapps continuamente. He desinstalado, reiniciado y vuelto a instalar la app pero sin fruto. He contactado con Wallapop y me dicen que no tienen constancia de nada. Sé que me pueden ayudar por éso les envío mis dudas sobre esto pues ya no sé qué más hacer.
    Muchísimas gracias, reciban un saludo muy cordial

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  5. Llevo 4 días que no puedo acceder a mi perfil. Me pone que no se puede procesar mi petición, que lo intente más tarde. El caso es que les he escrito 2 mails a [email protected] y nada. Tengo un montón de artículos en venta y tenía muchas ventas en proceso. Este contratiempo es un verdadera problema para mí. Ya no sé qué más puedo hacer. Alguna sugerencia? Gracias

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  6. Hola.
    Necesito ayuda porfavor.
    He limpiado el móvil y borrado los datos móviles y ahora no puedo acceder a la cuenta que tenía pero veo los productos anunciados.
    Como lo puedo recuperar???

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  7. Hola me han desactivado la cuenta hace casi una semana y no me dijeron nada ni me dan solución . Tenía más de 600 ANUNCIOS .y mucho trabajo perdido sino recupero esa cuenta. Necesito ayuda

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  8. Hola a todos. He perdido mi cuenta wallapop. No puedo entrar. Si que veo mis anuncios pero no puedo entrar para gestionarlos. He ententado con varios mails que tengo pero ninguno me lleva hasta mi cuenta. Uso varios emails.

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  9. Hola buenos días no tengo en cuenta lo hablo de Facebook en wallapop pero ahora no me deja abrir y tengo más de 200 comentarios a mí no me deja funcionar no sé porqué

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  10. me han desactivado según contestan por infringir sus normas reiteradamente.
    así sin màs. no dicen q normas.
    estoy al 100% seguro de q no las infringí.
    jamas se baneo artículo alguno mio.
    la desactivaciòn es injustificada.
    vuelvo a insistir en q me aclaren la razòn.
    ya no contestan.
    una verguenza. yo ya fui estafado tres veces por usuarios de esta plataforma y los denuncié y todo… no les pasò nada… ahí siguen.

    no tienen tel de atenciòn y a lo único q responden es a una citaciòn judicial.

    verguenza!!!!!!!!

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  11. En mi caso yo lo quite del mobil como otros progranas porque me quedaba sin megas en pocos dias lo quise poner por mi ordenador no me acordaba de la contraseñay me mandaron una la puse y en la parte de abajo se quedaba apagada y no me daba occion de seguir

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  12. Hola a mi y a mi novio no nos deja acceder tamxc y no entendemos porque,nos sale que nuestras contraseñas son incorrectas h la de recuperacion ,llego una y nada no funciono y yo llevo horas esperando que me llegue la mia de recuperacion y nada,tenemos ambos varias ventas urgented para esta semana y necesitamos entrar en nuestros wallapop,por favor necesito una solucion ya ,gracias.

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  13. hola yo puedo entrar con mi cuenta en wallapop entro pero no me deja ver los productos que hay no me deja le doy doble clip algun producto cualquiera no me de verlo ni para mardar un sms y no se porque aver si me pueden ayudar porfavor me llamo david

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  14. Hola,llevo casi un mes que no puedo acceder a mi cuenta,lo he intentado de muchísimas maneras y nada de nada,sin embargo el resto de usuarios sí que pueden ver mi perfil con los anuncios.
    Wallapop no hace nada al respecto,ni se dignan a contestarme los correos.Una verdadera vergüenza.Alguien puede decirme qué tengo que hacer?

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  15. Hola llevo más de 6 meses intentando acceder a mi cuenta de Wallapop y es imposible. Me dice que cambie mi dirección de correo,claro no quiero ,quiero la misma que yo tenía.aparte de tener muchos productos tenía saldo en el monedero. Escrito correos a soporte varios y me dicen restablecer contraseña. Lo hago aunque sinceramente me parece chorrada. Pero el problema persiste. Si me podéis ayudar gracias!!!

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